Privacy Policy

At Lanco we recognize the importance of protecting your personal information and are committed to processing it reasonably and in compliance with applicable law. We want you to know how we collect, use, share, and protect your personal information. 

This Privacy Policy tells you:

  1. Purpose
  2. Scope
  3. External Privacy Policies
  4. Review and Revision
  5. Authoritative Standards and Guidelines

1. Purpose:

This privacy policy describes how we at The Lanco Group of Companies (“LANCO”) may collect, use, and share information about you that we obtain from you or through www.thelancogroup.com and all other websites and applications that link to this Policy (collectively, the “Sites”).

2. Scope:

This policy applies to all “Personal information”, which includes information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a resident or a household. Personal information does not include publicly available information that is lawfully available to the public. “Sensitive personal information” is personal information that is not publicly available and reveals certain specifically protected categories of information for a resident or household.

This Policy does not apply to websites of third parties to which we provide links. We do not control and are not responsible for the privacy practices of other entities, and we urge you to review any applicable third-party privacy policies for yourself.

We are based in the United States and the information we collect is governed by U.S. law. If you are accessing the Sites from outside of the U.S., please be aware that information collected through the Sites may be transferred to, processed, stored, and used in the U.S. and other jurisdictions. Data protection laws in the U.S. and other jurisdictions may be different from those of your country of residence. Your use of the Sites or provision of any information therefore constitutes your consent to the transfer to and from, processing, usage, sharing, and storage of information about you in the U.S. and other jurisdictions as set out in this Policy.

3. External Privacy Policies

3.1 What Personal Information We Collect

We may collect the following kinds of personal information when you use our services.

3.1.1 Information you provide to us

For certain activities, such as when you register or contact us directly or information provided to our sales force, we may collect some or all the following types of information:

  • Identifying information, such as your full name, signature, email address, phone number, or address.
  • Username and password.
  • Payment information, such as your banking information, credit card or number, expiration date, and card security code to the extent you provide.
  • Records of previous purchases.
  • Information recorded during certain sales and marketing calls.
  • Any other information you provide to us.

3.1.2 Information we collect through technology on the Sites

We collect information through technology to enhance our ability to serve you. When you access and use the Sites, LANCO collects information about how you interact with the Sites. We describe below a few of the methods we use to collect information through technology.

When you visit the Sites, we collect your device’s identifier, browser information, and Internet Protocol (IP) address. An IP address is often associated with the portal you use to enter the Internet, like your Internet service provider (ISP), company, or association. While an IP address may reveal your ISP or geographic area, we cannot determine your identity solely based upon your IP address.

However, if you contact us using an online form or consent to receive marketing emails, your IP address, site interactions, and marketing interaction or purchase history may be combined and associated with the personal information you provide, including any contact information that you provide.

3.1.3 Do We Use Cookies?

We do use Cookies. A cookie is a small piece of data that a website can send to your browser, which may then be stored on your computer as a tag that identifies your computer. While cookies are often only used to measure website usage (such as numbers of visitors and duration of visit) and effectiveness (such as topics visitors are most interested in) and to allow for ease of navigation or use and, as such, are not associated with any personal information, they are also used at times to personalize a known visitor’s experience of a website by being associated with profile information or user preferences.

While, many websites and applications, including our Sites, at this time do not recognize automated browser signals regarding tracking mechanisms, such as “do not track” instructions, you can generally express your privacy preferences regarding the use of most cookies and similar technologies through your web browser. Look under the heading “tools” (or similar heading) in your particular browser for information about controlling cookies. In most instances, you can choose to have your browser warn you each time a cookie is being sent, giving you the option to decide whether to accept it or not. You can also generally set your browser to turn off cookies. Like most websites, if you turn your cookies off, some of the features on the Site may not function properly. You can also delete cookies already on your device via the settings of your web browser. To learn more about cookies please visit https://www.allaboutcookies.org/.

3.2 What Sensitive Personal Information We Collect

LANCO does not regularly collect information that may be considered Sensitive Personal Information under state laws. At times, sales personnel will make and store online notes regarding a customer relationship using information that customers themselves provide, and those notes may include racial or national origin information. Where required by law, LANCO only processes this Sensitive Personal Information with your consent.

3.3 How We Use Your Personal Information

LANCO uses your personal information:

  • In ways that you would expect us to based upon why we collected it. For example, if you contact us with a request for information about our products or services, we will use your information to respond to your request. We also use customer and supplier information to facilitate and fulfill orders.
  • To identify and authenticate you, such as to determine and validate whether you are an existing user of our services or products or a prospective client.
  • To communicate with you, such as sending you emails, solicitations, invitations, newsletters, awareness campaigns, and announcements.
  • To maintain the safety, security, and integrity of our Sites and services, and for our own internal legal compliance purposes.
  • To protect the health and safety of our personnel, clients, guests, and the public.
  • Customized Shopping experiences on company websites.
  • As we continue to develop our business, we might sell or buy stores or assets. In such transactions, customer information generally is one of the transferred business assets. Also, in the unlikely event that we are acquired, customer information will be one of the transferred assets.
  • If we receive a lawful court order to release the account or other personal information, then we will comply with the law. We will also release information when necessary to protect the life, safety, or property of others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
  • For other purposes explained at the time of collection, or for other business purposes, consistent with the context of the collection of your information.

We may use information that does not identify you and could not reasonably be used to identify you (including information that has been aggregated, anonymized, or de-identified) for any purpose except as prohibited by applicable law.

3.3.1 Data Retention

Information necessary to provide contracted services is maintained in accordance with our data retention policies and to comply with our legal obligations. LANCO processes and stores your information based on our business needs, to the extent needed to complete purchases, maintain our customer and supplier relationships, and or provide you with the communications you requested, and to comply with legal obligations.

3.4 How We Share That Information

We do not rent, lease, or sell your personal information. The following are some of the ways we share your information:

3.4.1 We share information outside of LANCO in the following circumstances

  • With service providers and vendors that provide services to us, such as to provide analytics, manage our content, administer ads, provide insights to us related to marketing needs, for market research purposes, and to analyze our marketing and sales efforts.
  • LANCO uses Google Analytics. Information about Google Analytics and the ways in which you can control the information that is shared by your device when you visit or interact with sites and apps that use Google Services can be found here: Privacy Policy – Privacy & Terms – Google.

3.4.2 We also share information with other entities in the following situations

  • Where you have given us your consent to share or use information about you.
  • When we believe that we need to share information about you to provide a service that you have requested from us or from others.
  • Where we are required by law or other legal processes to disclose information, and where required, in response to a lawful request by public authorities, including meeting national security or law enforcement requirements.
  • Where we believe that it is necessary to avoid liability or violations of the law.
  • To protect the rights, property, life, health, security and safety of us, the Sites or anyone else.
  • To an actual or potential buyer (and its agents and advisers) in connection with any actual or proposed purchase, merger or acquisition of all or any part of our business, if we inform the buyer it must use your information only for the purposes disclosed in this Policy.
  • At your request or direction, such as when you choose to share information with a social network about your activities on the Sites.
  • To any other person with notice to you and your consent to the disclosure.

Notwithstanding the above, we may share information that does not identify you and could not reasonably be used to identify you (including information that has been aggregated, anonymized, or de-identified) except as prohibited by applicable law.

3.5 How We Protect the Information We Collect

The security and confidentiality of your personal information is important to us. We have reasonable technical, administrative, and physical security measures in place to protect your personal information from unauthorized access or disclosure and improper use. These measures include:

  • We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information you input.
  • We use encryption to protect your information contained in our customer list.
  • We use a firewall to protect against unlawful intrusion.
  • We limit access to your information on a “need to know” basis.
  • We transmit the entire credit card number to the appropriate credit card company during order processing.

No system can guarantee absolute security, just as the finest lock cannot guarantee physical security. However, we take every reasonable precaution to ensure that your data is secure. We will make any legally required disclosure of any unauthorized access to your personal information.

3.6 Opting Out

It is your choice whether to receive emails or special offers from us. LANCO offers the ability to opt-out of any communications at the request of the recipient.

3.7 Privacy Rights

Many states and countries have enacted comprehensive data privacy legislation. Depending on the territory in which you reside, you may be able to:

  • Access your personal information. You may have the right to obtain your personal data in a portable format that allows you to transmit the personal data to another entity. If your state provides you with additional information regarding certain disclosures we make to third parties, we will provide this detail in our response to your access request.
  • Correct your personal information. You may have the right to correct your personal information, subject to verification.
  • Delete your personal information. You may have the right to delete your personal information, subject to certain exceptions.

LANCO has designated Jason Morris as the Data Protection Officer (DPO). To exercise your applicable privacy rights, please email jmorris@mjmc.com or call Jason Morris on 7082252350. In compliance with applicable law, we may ask you to provide documentation to verify your identity. To expedite any request, we ask that you provide your:

  • First name*
  • Last name*
  • Middle initial
  • Email address
  • Phone number
  • Address*

* Required field

3.8 Notice Regarding Minors

We do not knowingly collect, maintain, or use personal information from children under 18 years of age, and no part of our website is directed to children. By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

If you learn that a child has provided us with personal information in violation of this Policy, or you are under 18 and would like the information provided to us removed, please inform Jason Morris at jmorris@mjmc.com.

3.9 Contacting Us

If you have any questions about this Policy or about how we handle your personal information, we’ll do our best to answer them promptly. Here’s how to contact us: jmorris@mjmc.com or by mail at:

The Lanco Group of Companies

Attn: Jason Morris

3111 W. 167th Street

Hazel Crest, IL 60429

3.10 Personal Information Breach Reporting

If LANCO are the “data controllers” responsible for data purposes and means of processing for customer data or if LANCO are the “data processors” responsible for processing of customer data and LANCO or the LANCO Privacy Office is informed about a confirmed personal information data breach, LANCO must notify the data protection authority (if Controller) and immediately inform the customer/employee (if Processor). LANCO must inform the Data Subject within 24 hours via email or an incident report form, and if the Controller must inform the Supervisory Authority within 72 hours.

The notification must contain the following:

  1. Description of what happened and when it was detected
  2. Categories and approximate number of data subjects and records affected
  3. Contact details of the LANCO Privacy Office and DPO
  4. Possible Consequences
  5. Actions taken or planned to mitigate effects

All GDPR Reports must be retained for at least 5 years including:

  1. Internal Incident Records
  2. Copy of the authority notification
  3. Customer/Employee Communications
  4. Root-cause and mitigation summary

4 Review and Revision

This policy shall be reviewed in its entirety, including all appendices, by the policy owner no less than once every 12 months, or within 60 days after the official release of any update to applicable security standards, regulations, or LANCO policies.

5 Authoritative Standards and Guidelines

This policy has been implemented as mandated by and/or in support of the following policies and/or standards:

  • Lanco ITS Data Retention and Disposal Policy
  • Lanco ITS Data Classification Policy
  • General Data Protection Regulation (GDPR)
  • Personal Information Protection and Electronic Documents Act (PIPEDA)
  • California Consumer Privacy Act (CCPA)
  • California Privacy Rights Act (CPRA)